Frequently Asked Questions

Most weekend dates book up two to three weeks out — weekdays tend to be more flexible. If your date is coming up soon, just call or text and we’ll tell you honestly whether we can make it work.

Every time — there’s no pickup option. Delivery, setup, take down, and pick up generally occur between 8:00 AM and 6:00 PM. We reserve the right to deliver 4–6 hours early and/or pick up 4–6 hours after your rental period concludes, or the following day.

We cover all of Northeast Ohio and the Cleveland metro area.

It’s free within 20 miles of our warehouse in Brunswick. From 20–40 miles, there’s a flat $50 fee that covers both pickup and delivery. Beyond 40 miles, just ask and we’ll work it out with you.

Our normal rental period is 6 hours. Overnights and weekends are available upon request, with a minimum 2-day rental on holiday weekends.

Please turn the water off before deflating the inflatable for the night. The next morning, re-inflate it early so it has time to dry before our crew arrives for pickup.

Delivered Friday before 6pm, picked up Monday sometime after we open. You’ll get a delivery window ahead of time. Turn the water off each night and re-inflate Monday morning to dry before we arrive.

We track the forecast with you. If your party is still on, so are we — unless there are high winds or thunderstorms. Wet-use inflatables can also be used dry.

If wind speeds get too high, it’s not safe to operate inflatables, and we reserve the right to cancel or postpone until conditions improve.

All activity stops immediately. The inflatable must be deflated and everyone should move to a safe location until it passes.

A deposit is required to reserve your rental and is deducted from your final balance. The remaining balance is due before setup. We’ll reach out the week of your event to confirm how you’d like to pay.

Inclement weather — high winds or thunderstorms — is the main exception to our standard cancellation policy. Reach out as early as possible if your plans change.

Please measure your setup area ahead of time. We need a clear path to the setup area, including through gates and doors, and we’re not able to carry equipment up or down stairs. Power outlets should be reasonably close to your setup area. Grass should be freshly cut and any animal waste cleaned up beforehand.

Yes. A waiver must be signed electronically at the time of booking. This is a strict requirement for all rentals to ensure everyone’s safety.

Yes. All units are inspected and cleaned after every rental, and we carry general liability insurance. We can send a certificate of insurance before your event if your venue requires one.

No food, drinks, candy, gum, silly string, face paint, shoes, soap, lotion, fireworks, sand, or other foreign objects on or inside any inflatable. Silly string and face paint can permanently damage the vinyl. Please keep group sizes reasonable on any single unit and one person per lane on slides. Water should only be used on inflatables designed for wet use.